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FAQ

How can I make a reservation online?
This is exclusively online. Do you need help? See below:
Step 1: Click on 'BOOK' at the room where you want to book.
Step 2: Enter all your details here and press 'Find rooms'
Step 3: Select a room by clicking the 'Select' button
Step 4: Check your details and select your bank. Then click on 'Book now'.
Step 5: You will receive a confirmation of your reservation by e-mail.

I get an error page while booking. What should I do?
If an error page is displayed during booking, but you do receive a confirmation email, your booking has been made.
If you do not receive a confirmation email within 24 hours, it means there was a problem at the time of booking and your booking has not yet been completed.

Is my online booking safe?
Yes, online payment is safe. You can see this by the closed lock at the top of your browser where it says 'https://'.

Will I receive a reservation confirmation?
Yes, when you have made a reservation, you will receive a confirmation of the reservation by e-mail. Can't find the email in your mailbox? Please check your Spam folder.

Can I check in online?
Yes, click here.

My booking code does not work when checking in online. How is that possible?
Make sure to enter the booking code from Hotel VIC's confirmation email.

Where can I park my car?
We are perfectly accessible by public transport and our hotel is located less than 5 minutes walking distance from the central station. You can park in the Lammermarkt (Molen De Valk) car park.
The hotel itself has limited parkingspace. For more information and availability, please contact Hotel VIC telephone number +31 71 3030750.

Can I bring my pet?
Unfortunately, pets are not allowed.

Can I pay for my stay at the hotel?
It's only possible to pay with with card. We cannot accept cash and there is no exchange possible.

What are the check-in and check-out times?
You can check in from: 15:00 to 00:00 or later. You can check out before 11:00 am.

Where can I go with my comment or complaint?
We do everything we can to make your experience unforgettable. Sometimes we may not quite succeed in doing so. In that case, we would like to hear from you about what we can improve. You can send a email to reception@hotelvic.nl.

My question is unanswered.
You can contact us by sending an email to reception@hotelvic.nl.